FAQ
GlowMask Pro LED Face Mask
Frequently Asked Questions
Everything you need to know about LED therapy, your mask, and your order.
The GlowMask Pro is a cosmetic device intended for general skincare use, not a medical device. Results vary by individual. Read the full disclaimer before use.
The Technology
How does LED light therapy work?
LED therapy uses specific wavelengths of light to penetrate the skin at different depths, triggering natural cellular repair. Red and near-infrared light stimulate collagen production; blue light targets blemish-prone skin. It's a clinically studied, non-invasive technology used in skin clinics for years — now available at home.
What do the 7 different colours do?
- Red (630 nm) — supports the appearance of firmer skin, helps reduce the look of fine lines.
- Blue (415 nm) — designed to support clearer-looking skin, calms breakouts.
- Green (520 nm) — supports a more even-toned appearance, supports an even-toned appearance.
- Yellow (590 nm) — designed to soothe the look of redness, supports a fresher-looking appearance.
- Purple — combines red + blue for simultaneous anti-ageing and clarifying action.
- Cyan — supports a calmer-looking complexion, designed to reduce the look of puffiness and sensitivity.
- White (full spectrum) — supports skin's natural renewal cycle and overall skin renewal.
How is this different from clinic LED treatments?
Professional LED panels cost A$200 per session and require weekly clinic visits. The GlowMask Pro delivers the same 7-colour LED wavelengths at home, at a fraction of the cost. Consistency drives results — and daily home use outperforms sporadic clinic visits. One mask, a lifetime of treatments.
Using Your Mask
Is it safe to use at home?
Yes. The GlowMask Pro uses low-level, non-thermal LED light — no UV rays, no heat damage, no downtime. It's independently tested and safe for all skin tones. The included eyeshields protect your vision during use. Read the contraindications question below before starting if you have any health concerns.
How long until I see results?
Most customers notice brighter, more hydrated skin within 2–3 weeks of regular use. Visible improvements in fine lines and acne typically appear at 4–6 weeks. Significant collagen remodelling takes 8–12 weeks of consistent use. Results build progressively — patience and consistency are the secret.
How often should I use it?
Use 3–5 times per week for the first 8 weeks, then drop to 2–3 times per week for maintenance. Each session is 10–20 minutes. Consistency matters more than duration — little and often beats long, infrequent sessions every time.
Can I use it with my current skincare routine?
Yes — and it enhances it. Use the mask on clean, dry skin. Apply serums and moisturiser after your session; LED therapy temporarily increases skin permeability, so active ingredients absorb more effectively. Avoid applying the mask directly over fresh retinol or AHA/BHA exfoliants on the same occasion.
Who should NOT use the GlowMask Pro?
Please do not use this device if you:
- Have epilepsy or are prone to photosensitive seizures
- Are pregnant or breastfeeding
- Have a photosensitive skin condition (e.g. lupus, porphyria)
- Are taking photosensitising medications (e.g. certain antibiotics, isotretinoin)
- Have active open wounds, severe burns, or acute inflammatory skin conditions in the treatment area
If in doubt, consult your GP or dermatologist before use.
Device & Setup
How do I charge the mask?
The GlowMask Pro charges via the included USB-C cable — connect to any USB wall adaptor or power bank. A full charge takes approximately 90 minutes and provides up to 5–6 full sessions. The LED indicator turns from red to white when fully charged. Do not use whilst charging.
What's included in the box?
- GlowMask Pro LED Face Mask
- USB-C charging cable
- Protective carry pouch
- UV-blocking eyeshields
- Quick-start guide
No wall adaptor is included — any standard USB-C adaptor works perfectly.
Orders & Returns
How does your return and refund policy work?
We offer a 60-day money-back guarantee. If you're not satisfied, contact us within 60 days of delivery for a full refund — no lengthy explanations needed. Return shipping is at the customer's cost. Refunds are processed within 5 business days of us receiving the returned item.
How long does delivery take?
Australian orders are delivered within 6–10 business days with free tracked shipping. We currently ship within Australia only — international shipping is coming soon. You'll receive a tracking link by email once your order ships. Free tracked shipping on all orders.
Still have a question? We're happy to help.
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