Policies
Everything you need to know about getting your GlowMask Pro to your door — and sending it back, no questions asked, if it isn't for you.
Every order ships free within Australia. No minimum, no thresholds, no surprises at checkout.
Dispatched in 1–2 business days and delivered in 6–10, with full tracking sent to your inbox.
Not glowing? Return within 60 nights for a full refund. We'll even cover the return label.
Every GlowMask Pro order ships free within Australia. No minimum order required.
Standard Shipping — 6–10 business days
Free on every order. Processed within 1–2 business days and shipped with full tracking.
You'll receive a confirmation email with a tracking link the moment your parcel leaves our warehouse.
We ship to Australia and the United Kingdom — free insured, tracked shipping on every order. Shipping to the US and NZ is coming soon.
Outside AU or the UK? Reach out and we'll add you to the international waitlist so you're notified the day we go live in your region.
Your GlowMask Pro is backed by a 60-night money-back guarantee. If you're not seeing the glow, contact us within 60 days of delivery and we'll arrange a prepaid return label.
Items must be returned in their original condition and packaging. See our Refund Policy for full details.
60-day money-back guarantee · Free insured shipping · 2-year warranty
© 2026 Lumivive. GlowMask Pro is a cosmetic device, not a medical device.